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Frequently Asked Questions

Here are a few questions we’re frequently asked about the Cracker Barrel Online Store. And the answers too, of course.


Select a category:

Current Promotion Questions | Order Questions | General Shipping Questions | Product Questions | General Questions


Current Promotion Questions


Order Questions


General Shipping Questions


Product Questions


General Questions


Current Promotion Questions


What promotions are currently running?

Promotions can vary at any time, so please refer to individual product pages for information.


Order Questions


How can I check on my order? Can I track my package?

You can use our Contact Us form, email our Guest Relations Department at guestrelations@crackerbarrel.com" or call us toll free at 1-800-333-9566. We'll need your last name and billing zip code to help in locating your order. Our representatives are available Monday-Friday from 8:00 a.m. to 5:00 p.m. Central Time. You can also fax your inquiry to 1-888-263-4304. You can use Track My Order form to get information about your package once it has been shipped.

** Please note: Gift Card orders sent US Mail cannot be tracked.

If you need to track an order that included an Adult Rocker, please contact our Guest Relations Department at guestrelations@crackerbarrel.com or call us toll free at 1-800-333-9566.

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What is the Online Store Return Policy?

Your satisfaction is very important to us. So, if you're not completely satisfied with your order, you may return any item in its original condition, for any reason, within 90 days of receipt, with your receipt/packing list. We will gladly replace any item, or we will issue you a full refund to the purchasing credit card — just tell us which you want. We’ll also refund the shipping charges if the return is because of our error. To read the complete return policy and for information on how to return your order, click here.

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What are my payment options?

The Cracker Barrel online store accepts American Express, Diners Club, Discover, MasterCard, and Visa credit cards that have been issued by a United States bank. At this time, we are unable to accept Cracker Barrel gift cards as a payment option.

If you wish to place an order with a credit card issued from a bank outside the U.S., please call our Guest Relations Department at 1-800-333-9566 Monday - Friday from 8:00 a.m. to 5:00 p.m. Central Time.

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Is it safe to use my credit card?

Yes. Our site is powered by Amazon’s Webstore Services. If you access the Cracker Barrel online store site using a secure browser such as Internet Explorer or Firefox, the personal data you send us (name, address, phone number, credit card information, etc.) is encrypted for your protection during the transmission process and can only be decoded by Amazon.

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Can I cancel my order after it has been submitted?

Yes. You may do so online by visiting the My Account page within 30 minutes of placing the order, or call us at 1-800-333-9566 Monday - Friday from 8:00 a.m. - 5:00 p.m. Central Time. Or you can email us at guestrelations@crackerbarrel.com If sending an email, be sure to include your name, email address, and order confirmation number, if available.

** Please note: We cannot cancel an order once it has entered the shipping process.

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Will I have to pay tax on my purchase from the Cracker Barrel Online Store?

The Cracker Barrel Online Store is required to collect the appropriate sales tax on orders if your state has a tax.

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Can I include a locator map with my gift card purchase?

The Cracker Barrel Online Store automatically includes a locator map in every gift card order.

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Where can I find answers to my digital gift card questions?

Please visit the Cracker Barrel digital gift card tracking and support center here.

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Shipping Questions


What are my shipping options?

The Cracker Barrel online store will promptly fill your order and ship all orders except Cracker Barrel Fully Assembled Rockers and Gift Cards via UPS. You can select Ground, Three Day Select, Second Day or Next Day delivery options. When shipping to Alaska or Hawaii your delivery options may be limited due to location.

*Cracker Barrel Fully-Assembled Rockers - If you're ordering a Fully-Assembled Rocker, these orders are shipped via a special freight company due to the size of the package required to ship the rocker safely. Freight delivery is the only shipping method available for a Cracker Barrel Fully-Assembled Rocker. Fully Assembled Rockers are unable to ship to Canada.

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Can my order be shipped to Canada?

Yes. The Cracker Barrel online store does ship to Canada using either the UPS Ground (special rates apply for Canada) or UPS World Expedited shipping method. Additional duties and taxes may apply. We cannot ship a fully assembled rocker to Canada.

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Can I ship my order to a different address?

Yes, your order can be shipped to a different address. Gift orders will include a gift note and a packaging slip without prices. Gift-wrapping is available for most items.

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When will my order ship?

All items available for purchase in the online store are in stock and ready to ship. Orders received on a given day will be shipped by the next business day. Please note any orders received on Friday will be shipped by the following Monday. If an order is placed on a Friday with one day delivery, it will not ship until Monday. Refer to the delivery time chart for other questions regarding when your order will arrive.

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How long will it take for my order to be delivered?

Online orders are shipped via UPS. Please use the chart below to determine the delivery time of your order, based on the method of UPS service chosen.

Delivery is based on business days. UPS does not move freight or make deliveries on weekends or holidays. While First Class Mail is usually very reliable, delivery times are not guaranteed. All carriers can experience delays due to bad weather and high volume during the holidays.
Orders received on a given day will ship by the following business day.

**Please Note: Any orders received on Friday will be shipped by the following Monday.

Exceptions:

*Cracker Barrel Fully-Assembled Rockers - If you're ordering a Fully-Assembled Rocker, those orders are shipped via a special freight company due to the size of the package required to ship the rocker safely. Shipping and delivery time are based on the ship-to address.

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Are there any limitations on where I can ship my order?

At this time, the Cracker Barrel Online Store can only ship orders within the United States and Canada. Our Fully Assembled Adult Rockers can only be shipped within the Continental United States.

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Can I ship to a Military APO/FPO address?

Yes. You can order online or call our Guest Relations Department at 1-800-333-9566 Monday - Friday from 8:00 a.m. to 5:00 p.m. Central Time to place an order that will be shipped to an APO/FPO address. Most items can be shipped to a Military APO/FPO address; however some restrictions apply. Items that are sent to Military APO/FPO addresses must be shipped via the United States Postal Service and can't be expedited.

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Product Questions


Can I order an item I saw in a Retail Store but isn't available in the Online Store?

Yes. If it's available in the Retail Store our Guest Relations Department can assist you in locating and ordering that item. Just call our Guest Relations Department at 1-800-333-9566 Monday - Friday from 8:00 a.m. to 5:00 p.m. Central Time or if you like, you can use our Contact Us form to tell us what you are looking for.

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Where do I order food items like country ham, sliced bacon and smoked turkey?

We offer a variety of fresh products like country ham and smoked turkey in our Cracker Barrel By Mail program. Click here for more information or to place an online order.

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What’s the difference between the Fully-Assembled Rockers and the Ready-to-Assemble Rockers?

Both our Fully-Assembled and Ready-to-Assemble Rocking Chairs are made with the same quality and craftsmanship by the folks at Hinkle Chair Company®. Both rockers also feature the Cracker Barrel Old Country Store® medallion on the back of the chair’s top arch. The only differences between these rockers are the method of shipping, the cost of shipping and the cost of the rocker.

Our Ready-to-Assemble Rocker is shipped in 13 pieces, along with instructions and hardware needed for assembly. All this fits neatly into 24" x 48" x 5", 35-lb box. This box will ship UPS Ground (unless otherwise specified) within the continental United States. The cost of the Ready-to-Assemble Rockers is $139.99.

Our Assembled Rocker ships fully assembled. Because of its size, this rocker will be delivered by a freight company for a charge of $138.00. The cost of the Assembled Rocker is $149.99.

To help you decide which rocker is the best choice for you, we’ve put together a quick reference chart below:


Ready-to-Assemble Rocker Assembled Rocker
Rocker price: $139.99 $149.99
Is assembly needed? Yes No
Approximate assembly time: 45 minutes N/A
Shipping method: Dependent on total order price Freight Delivery, $138.00
Is expedient shipping offered? Yes. Choose UPS 3rd Day, 2nd Day and Next Day for additional charges. No
Can it be shipped to Alaska or Hawaii? Yes. Additional shipping charges may apply. No. Delivery to the continental U.S. only
Can it be shipped outside the U.S.? Yes. Delivery option available for Canada. Additional shipping charges may apply
No. Delivery to the continental U.S. only.
Can it be shipped to an APO/FPO address? No No
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Where can I find assembly instructions for my Cracker Barrel rocker?

A full set of assembly instructions should have been included with your Ready-to-Assemble Rocking Chair. If you did not receive the instructions or need an additional set, you can call the folks at Hinkle Chair Company at 1-800-251-3025, Monday – Friday, 8:00 a.m. to 4:30 p.m. CST.

For your convenience, we’ve made these instructions available online in PDF format: Rocker Assembly Manual

To view these instructions, you’ll need Adobe PDF Reader. To download the most current version of the Adobe Acrobat Reader software, click here.

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I'm missing a part for my Ready-to-Assemble Rocker. What should I do?

The folks at Hinkle Chair Company® work hard to ensure your quality Ready-to-Assemble Rocking Chair is packaged correctly. If a part is missing, the folks at Hinkle will be happy to assist you. Just call 1-800-251-3025, Monday – Friday, 8:00 a.m. to 4:30 p.m. CST.

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General Questions


Do you have a Retail Store? Where is the closest Cracker Barrel location?

We have over 620 Cracker Barrel Old Country Store locations in the United States. To find out more about the Store, click here. To find the closest Cracker Barrel location, use our Store Locator.

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Does the Online Store offer all the items carried in a Cracker Barrel retail store?

No, the online store only offers a small sampling of items you'll find in our actual old country store. Our old country store has more than 2,500 gift items including accessories for the home, old-fashioned candies and classic children's games and puzzles. For more information about the items we carry in our Store, click here.

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