Return Policy

While we strive to offer you high quality products and services online, we understand that you might want to return something from time to time. If you are not completely satisfied with your order, you may return any item along with your packing list, for any reason, within 30 days of Receipt of Product(s).

Return Shipping:

- Please refer to your shipping email or have your order number ready, then click here.
- Please select the item(s) you’d like to return, then follow the prompts to provide a return reason and choose your preferred shipping method.
- When you're ready to package your return, place the items and packing slip in the original box, if possible. Then, affix the return label to the top of the package or have your QR code ready for reference.
- When returning your package to a drop-off or pick-up location, it’s recommended that you keep the shipping receipt for your records.
- Orders returned with the packing slip or order confirmation email will be refunded, minus all shipping costs for delivery and return—unless the item is being returned due to damage or defect.
- Store purchases cannot be returned through the online process and must be returned to a physical store location.

In-Store:

- Take the item(s) you want to return to any Cracker Barrel location (Click Here to Find Location).
- Provide the cashier with a print out of your order confirmation email or your packing slip.
- Orders returned with packing slip or order confirmation email will receive a refund, less all shipping costs for the delivery of the item(s) except in the event the reason for return is damaged or defective product. For returns without the packing slip or order confirmation email, you will receive a merchandise return card at store's current selling price for item(s) returned, less all shipping costs for the delivery of the item(s) except in the event the reason for return is damaged or defective product. Exchange of same item is offered if the item is available.